Common Reasons Your PCO Licence Might Be Rejected And How to Fix Them
Getting a PCO licence in London isn’t impossible, but it’s easy to make mistakes that can delay or even reject your application.
Here’s a guide to help you avoid common reasons for PCO licence rejection and improve your chances of success on the first try.
Quick Summary: What Can Cause Your PCO Licence Application to Be Rejected?
- Poor driving record
- Criminal convictions
- Missing or expired documents
- Incomplete proof of identity or address
- Less than 3 years’ UK driving experience
- Failing the medical exam
- Failing the topographical (Knowledge) test
- Not submitting full payment
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What is a PCO Licence?
A PCO licence allows you to drive private hire vehicles in London. It’s issued by Transport for London (TfL) and is mandatory for Uber, Bolt, FreeNow, and other ride-hailing platforms.
1. Driving Record Issues
Description: TfL will reject your application if your driving record shows serious offences like:
- Drink or drug driving
- Reckless or dangerous driving
- Driving without insurance
- Hit-and-run incidents
How to fix it:
- If you have 12 or more penalty points, wait until they expire (usually 3 years).
- Complete driving safety courses or rehabilitation if required.
- Avoid applying if you’ve had serious convictions in the past 5 years.
2. Criminal Record Check (DBS)
Why it’s a problem:
TfL runs a full background check (DBS). Convictions for violence, theft, fraud, sexual offences, or domestic abuse may result in automatic rejection.
How to fix it:
- Declare your criminal history honestly.
- Wait until convictions are considered “spent” (typically 5+ years).
- Submit proof of rehabilitation if relevant.
Don't let small mistakes delay your PCO licence.
Find out what TfL checks before you apply.
3. Incomplete or Invalid ID Documents
Common mistakes:
- Expired passport or licence
- Name mismatch between documents
- Utility bills older than 3 months
- Missing proof of address
How to fix it:
- Use valid, up-to-date documents only.
- Double-check spelling and consistency across all documents.
- Attach recent utility bills or your current year’s council tax.
4. Less Than 3 Years of UK Driving Experience
Requirement:
You must hold a full UK licence for at least 3 years.
How to fix it:
Wait until you’ve completed 3 full years. If you’ve converted a foreign licence, the 3-year count starts from the UK licence issue date.
5. Failing the Medical Examination
TfL uses DVLA Group 2 standards, which include:
- Vision test
- Heart health
- Diabetes control
- Mental health history
How to fix it:
- Schedule a medical check with your GP.
- Wear glasses or contact lenses if needed.
- Control any chronic conditions and keep records.
6. Failing the Topographical Skills Test (Knowledge Test)
You must know:
- Major London routes
- One-way systems and red routes
- Airports, stations, and key landmarks
- How to avoid restricted areas like bus lanes
How to fix it:
- Study TfL maps
- Take practice tests
Learn how to navigate confidently without GPS
7. Missing Required Documents
Your PCO application must include:
- Proof of ID and right to work in the UK
- Enhanced DBS certificate
- Medical report
- Topographical skills certificate
- English Language Requirement (ELR) certificate
- Full UK driving licence
- Proof of address
- Insurance details
Double-check the full list on TfL’s website.
8. Not Submitting the Payment
Total application cost: Around £600
How to fix it:
- Make sure you’ve paid the full amount using a valid payment method.
- Keep proof of payment in case you need to follow up.
How to Improve Your Chances of Approval
- Prepare all documents in advance
- Take your medical test early
- Study for the Knowledge Test
- Double-check every detail before submitting
Ask for professional help if you’re unsure
Verdict:
Applying for your PCO licence doesn’t have to be difficult—just avoid the most common mistakes. If your paperwork is in order and you’ve prepared properly, you could be on the road sooner than you think.
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Frequently Asked Questions
Can I appeal if my PCO licence application is rejected?
You can appeal within 21 days after the rejection. During the hearing, the court will decide whether your application should be accepted or not. If your initial appeal is unsuccessful, you can also appeal further to the crown court.
How do I appeal if my application is rejected?
If your appeal is rejected, you will receive a form with Notice of Rejection. Complete the form and send it to the address shown on it. You have the option to choose a personal or postal hearing.
How long does it take to get a PCO licence?
Different factors determine this period. Normally, it takes between 12 and 16 weeks to get a PCO licence.
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