Frequently Asked Questions
Find answers to the most common questions asked. If you need further assistance, feel free to reach out and we'll be happy to help!
Where does Fleeto operate?
+Can I use the PCO car for personal use?
+What type of cars can I get from your fleet?
+Is there a referral program for us?
+What if I need roadside assistance?
+What is the procedure for PCN or fines?
+What if inflation increases the car prices in the market?
+What is the minimum age requirement?
+Can I get the car with an international driving licence?
+What documents should I have to rent a car?
+You should have the following documents to rent a car:
DVLA driving licence
PCO Licence & badge
National insurance number
Utility bills, phone bills, or bank statement
Note: All documents should have the same address.
How long does it take to collect the car from Fleeto?
+We aim to have you in and out of the office within 90 minutes.
Can I use the car for Uber or other ride-hailing platforms?
+Yes- You can use your car on all ride hailing platforms.
Who is eligible to rent a car from your company?
+You are eligible to get a PCO car from Fleeto with the following conditions:
At least 3 years of driving experience in London
A driving licence
An active PCO licence
No more than 3 points on a driving licence
No more than 2 fault accidents
Minimum age requirement 25 years or above
Penalty points limit upto 6
How can I extend my rental period?
+If you wish to extend your hire, just contact the customer support team who will be happy to assist you.
Where does Fleeto operate?
+Fleeto operates in London within the scope of the TFL licence.
Can I Get a Vehicle If I Have Points on My Driving Licence?
+You can still get a vehicle if you have up to 6 points on your driving licence. However, you must contact us before visiting our office to discuss your situation. We may also be able to assist with arranging insurance if needed.
What is Covered in My Weekly Payment?
+Your weekly payment includes:
Car rent
Regular maintenance
Scheduled servicing in line with manufacturer requirements
Road tax, MOT, & PHV licence
24/7 roadside assistance
Tyres for wear and tear (punctures are not included)
Who is Eligible to Rent a Car from Fleeto?
+To be eligible for a PCO vehicle from Fleeto, you must have:
At least 3 years of driving experience in London
A full DVLA driving licence held for a minimum of 3 years
An active PCO licence
Up to 6 points on your licence (see above for more details)
No more than 2 fault accidents
Minimum age: 25 years
