Frequently Asked Questions

Find answers to the most common questions asked. If you need further assistance, feel free to reach out and we'll be happy to help!

All Customer Benefits Payments Pco Car Hire Rent to Buy

Where does Fleeto operate?

Fleeto operates in Greater London.

Can I use the PCO car for personal use?

The car is yours 24/7. Whether you drive it for ride-hailing or personal use, we never restrict you at all. You pay for it weekly- thus, you can freely drive it for personal use.

What type of cars can I get from your fleet?

We have all types of vehicles, including Hybrid, EVs, Plug-in, 7-seaters, and Executive class, in our fleet.

Is there a referral program for us?

We offer a special referral program to our customers, letting them benefit from the outstanding earning opportunity. You will earn a £50 bonus on referring our services to someone, and they will also get the same amount as credit on their account.

What if I need roadside assistance?

Fleeto offers ongoing support to its customers. We are not only responsible for procedures before handing over the keys, but you can also reach our customer support anytime for roadside assistance. We are available 24/7 to answer your queries.

How old are the vehicles?

We only use cars that are fully PCO-compliant and mechanically sound. All our vehicles are newer and under 3 years old.

What if I don’t have a strong credit history?

You will not be required to undergo a credit check.

What do you do if I have points on my driving licence?

You must call us before visiting our office if you have any convictions or points on your driving licence.

What is the procedure for PCN or fines?

We transfer the liability of the PCN to the driver and charge a small administration fee.

What if inflation increases the car prices in the market?

We keep to our agreed contract whatever happens in the car industry regarding prices due to inflation. You pay the same amount weekly as agreed upon in your contract

What is the minimum age requirement?

The minimum age requirement is 25 years. You can contact our customer support for detailed inquiries.

Can I get the car with an international driving licence?

You must have a UK driving licence to get a car. We don’t accept any other international driving licence from our customers.

From where can I collect the car?

You can collect the car from our location- Freshwater Rd, Dagenham RM81RX, United Kingdom.

What if I am unable to make the payment this week?

We understand the circumstances, and this happens sometimes, but don’t worry. Contact your customer expert and let him know your situation as soon as possible. A £10 late payment fee is charged in this case.

Are there charges for cancelling the contract?

A 2-week notice is required for contract cancellation. Otherwise, we will implement a 2-week fine as a contract cancellation fee

Can you refund the initial deposit if I want to discontinue with your company?

Yes! We reimburse your initial deposit if you want to discontinue our services. Your satisfaction and peace of mind are a priority for us.

How much will I pay weekly?

We offer cars with flexible payment plans. Your weekly payment depends on the vehicle you choose. Normally, our rates start from £200 per week. It covers free servicing, MOT, taxes, car insurance, and PHV licence. No extra hidden charges.

What is covered in my weekly payment?

Weekly payment includes the following:

Car rent
Regular maintenance
Servicing after 10k miles
Road tax, MOT, & PHV licence
24/7 roadside assistance

How much can I drive with your rental plan?

You can drive 1,000 miles per week. It is a precautionary measure to keep your car working efficiently. Furthermore, it helps you balance work and family time and keeps you away from health problems that may arise due to overworking.

Are all your vehicles Uber-ready?

Yes, all our cars are Uber-ready and set to go with all other ride-hailing platforms in London.

Who is eligible to rent a car from Fleeto?

You are eligible to rent a car from Fleeto with the following essentials:

A valid driving licence
Valid PCO licence
Live and work in Greater London
Maximum 2 fault accidents
No major conviction
Minimum age requirement 25 years or above
Penalty points limit upto 6

What documents should I have to rent a car?

You should have the following documents to rent a car:

DVLA driving licence
PCO Licence & badge
National insurance number
Utility bills, phone bills, or bank statement
Note: All documents should have the same address.

How long does it take to collect the car from Fleeto?

We value your time and convenience. Therefore, we always try our best to complete the process as soon as possible. From the moment you visit our office, we take 90 minutes to hand over your car. Your hassle-free experience is important to us.

What is your payment schedule?

Our payment schedules are designed on a weekly basis.

Who can I contact if I need some guidance?

Our customer support is always available to answer your queries. We assist you through each step, from getting a driving licence to choosing the right car for your job. Our team leverages 20+ years of working experience and always provides you with excellent support.

Does inflation affect your payment plans?

Not at all. We never move from our commitment. No matter how high the car prices get, we remain stuck to our contract. So don’t worry about that.

Do you check credit before closing the rent-to-buy car deal?

Our team always makes the process as easy as possible for our customers. We are about helping those who want their dream car on easy-cost plans. Therefore, we never check credit history.

What documents do I need to provide for rent to buy?

You need to provide the following documents for rent-to-buy:

DVLA driving licence
PCO Licence & badge
National insurance number
Utility bills, phone bills, or bank statement

Can I use the car for Uber or other ride-hailing platforms?

Yes, our cars are ready for Uber and other ride-hailing platforms. You can get the keys and start your driving career today. It will make your car pay for itself and ultimately become yours.

How much time will it take to become the owner of my car?

We are flexible in our schedule. Normally, it takes 4 to 5 years to become the owner of your car. Remember that the duration can vary depending on your requirements and contract.

What payment methods can I use for payment processing?

You can use direct debit to process payments.

How many miles can I drive weekly with your rental car?

You can drive up to 1000 miles weekly with our car rental plans.

Who is eligible to rent a car from your company?

You are eligible to get a PCO car from Fleeto with the following conditions:

At least 3 years of driving experience in London
A driving licence
An active PCO licence
No more than 3 points on a driving licence
No more than 2 fault accidents
Minimum age requirement 25 years or above
Penalty points limit upto 6

How long is the minimum contract I can go for?

Our minimum contract lasts for 4 weeks.

How can I extend my rental period?

Fleeto offers flexible services, considering the convenience of customers. You can give us a call if you want to extend the duration of your rental.

Frequently Asked Questions

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