Frequently Asked Questions

Find answers to the most common questions asked. If you need further assistance, feel free to reach out and we'll be happy to help!

All Customer Benefits Payments Pco Car Hire Rent to Buy

Where does Fleeto operate?

Fleeto operates in Greater London.

Can I use the PCO car for personal use?

The car is yours 24/7. Whether you drive it for ride-hailing or personal use, we never restrict you at all.

What type of cars can I get from your fleet?

We have all types of vehicles, including Hybrid, EVs, Plug-in, 7-seaters, and Executive class, in our fleet.

Is there a referral program for us?

We offer a special referral program to our customers, letting them benefit from the outstanding earning opportunity. You will earn a £50 bonus on referring our services to someone, and they will also get the same amount as credit on their account.

What if I need roadside assistance?

Fleeto offers ongoing support to its customers. We are not only responsible for procedures before handing over the keys, but you can also reach our customer support anytime for roadside assistance. We are available 24/7 to answer your queries.

Can i get a vehicle if I have points on my driving licence?

You must call us before visiting our office if you have any convictions or points on your driving licence.

What is the procedure for PCN or fines?

We transfer the liability of the PCN to the driver and charge a small administration fee.

What if inflation increases the car prices in the market?

We keep to our agreed contract whatever happens in the car industry regarding prices due to inflation. You pay the same amount weekly as agreed upon in your contract

What is the minimum age requirement?

The minimum age requirement is 25 years.

Can I get the car with an international driving licence?

You must have a UK driving licence to get a car.

What is covered in my weekly payment?

Weekly payment includes the following:

Car rent
Regular maintenance
Servicing after 10k miles
Road tax, MOT, & PHV licence
24/7 roadside assistance

What documents should I have to rent a car?

You should have the following documents to rent a car:

DVLA driving licence
PCO Licence & badge
National insurance number
Utility bills, phone bills, or bank statement
Note: All documents should have the same address.

How long does it take to collect the car from Fleeto?

We aim to have you in and out of the office within 90 minutes.

Can I use the car for Uber or other ride-hailing platforms?

Yes- You can use your car on all ride hailing platforms.

Who is eligible to rent a car from your company?

You are eligible to get a PCO car from Fleeto with the following conditions:

At least 3 years of driving experience in London
A driving licence
An active PCO licence
No more than 3 points on a driving licence
No more than 2 fault accidents
Minimum age requirement 25 years or above
Penalty points limit upto 6

How can I extend my rental period?

If you wish to extend your hire, just contact the customer support team who will be happy to assist you.

Frequently Asked Questions

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