Complaints Procedure
This page explains how to raise a formal complaint or submit service-related feedback. All complaints are handled in accordance with Fleeto’s internal procedures and applicable regulations.
Raising a Formal Complaint
This form should be used to submit formal complaints or material service-related concerns only.
A formal complaint should be raised only where an issue has not been resolved through standard customer support channels, or where the matter is serious in nature and requires formal review.
All submissions are assessed in line with Fleeto’s internal complaints handling procedures. Complaints will be acknowledged and investigated based on the information provided. We may request additional details where required to support our review.
Please note:
- This form is not intended for general enquiries or informal feedback
- Submitting a complaint does not imply liability
- Complaints are reviewed fairly, with no outcome guaranteed
Where appropriate, we aim to provide a response within 5–10 business days, depending on the nature and complexity of the issue.
For urgent or time-sensitive matters (including vehicle issues, breakdowns, or incidents), this form should not be used. Please contact Customer Support directly on 020 3769 1350.
Formal complaints may also be submitted in writing via email to complaints@fleeto.co.uk.
Complaint Form
This form is intended for formal complaints or material service concerns. It is not monitored for urgent or time-sensitive matters. For immediate assistance, please contact Customer Support on 020 3769 1350.
Most issues can be resolved quickly by contacting Customer Support. This formal complaints process should only be used if the matter has not been resolved through standard support channels.
Note: Submission of this form does not constitute acceptance of liability. Additional information may be requested to support an investigation.
