How Fleeto Cares About Its Customers
Fleeto is a trusted PCO car hire company in London with 20+ years of experience in the private hire industry. Over these years, the company has seen regulatory changes, market shifts, and daily challenges that drivers face. It’s safe to say that no one understands the private hire industry in London better than us.
Many companies offer cars, but Fleeto offers peace of mind through flexible plans. Our goal is to make driving stress-free for PCO drivers, whether they hire or rent-to-buy a car with us. This is one of the main reasons thousands of drivers in London trust us to provide reliable cars and a friendly yet professional service.
In this article, we discuss our approach to client care and explain how our customers avoid unnecessary stress.
Article Highlights
This article explains how Fleeto cares about its customers, including:
- In-house support teams
- One point of contact throughout the contract
- No trip requirements
- No age requirements
- All-inclusive plans, and more.
Kia eNiro
£125/week
Kia Niro 2
£260/week
Mercedes Benz EQE
£325/week
Mercedes E300 2025
£375/week
Mercedes-Benz E300e
£320/week
Toyota Prius
£200/week
In-House Teams
Fleeto manages claims, insurance, and servicing in-house, eliminating delays caused by third-party companies. When an issue arises, Fleeto’s internal teams handle it directly to speed up the process. The result is a smoother procedure that quickly gets our customers back on the road. This setup also shows that Fleeto values your time.
One Point of Contact
Fleeto provides its customers with a single point of contact. You deal with one person who knows your account and situation throughout your contract. This saves you time and prevents duplicate details among multiple representatives. A consistent point of communication also builds trust and ensures quicker problem-solving. Our customers feel supported as individuals, not just contract numbers.
Also Read: A Comparison Between PCO Car Hire and Rent to Buy
No Trip Requirements
Fleeto’s rent-to-buy plans have no minimum trip requirement. New drivers can start without proving a trip history. This removes barriers that often block newcomers from owning PCO cars through rent-to-buy plans. Anyone with a valid DVLA and PCO driver’s licence can get a TfL-compliant car with Fleeto. The policy aims to make PCO-ready cars easily accessible to new drivers in London.
No Age Requirements
Some car providers have strict age requirements. This policy prevents many capable individuals from working as private hire drivers, even if they have a valid PCO licence. Fleeto removes this barrier. Our policy is straightforward: if you have a valid PCO licence, you are eligible to hire or rent-to-buy a car with us. This inclusive approach opens the industry to everyone who doesn’t have their own car.
Customer-Focused Service
A reliable car is only one part of the solution. Truly great service requires a customer-focused support system, and Fleeto builds its operations around this principle. We offer 24/7 support because our customers work during odd hours. They may need assistance at any time, and Fleeto is always ready to provide it. Our customers feel genuinely supported because of this.
Replacement Cars
Vehicle downtime means income loss for a PCO driver. Fleeto recognises this and provides a replacement vehicle in case your car needs repairs. Car problems are part of the job. We aim to keep our customers on the road without interruptions. Fleeto handles the repairs so you can focus on earning income.
Also Read: Why Breakdown Cover Is a Must in Your PCO Car Hire Contract
2 Sets of Fresh Tyres Per Year
Fleeto provides two fresh sets of tyres every year. This policy addresses the stress on private hire vehicles that endure relentless use. Our vehicles regularly navigate congested cities and high-speed motorways. Worn tyres pose a safety risk and are a violation of TfL’s vehicle standards.
The bi-annual replacement schedule provides immense value to our customers. New tyres before winter ensure maximum grip in rain and ice. A second set before summer helps you tackle warmer weather with ease.
Also Read: What are the Best Electric Cars for PCO Drivers in 2025?
Building a Community of Drivers
Fleeto aims to build a community where PCO drivers can share their experiences and learn from each other. The company actively engages with its customers and publicly celebrates its achievements to bring them closer together.
Fleeto describes itself as “Driven by care. Powered by Service.” These are not empty marketing phrases. They represent our cultural foundation, where everything revolves around client care.
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Conclusion
Fleeto cares for its customers in many ways. For instance, we offer all-inclusive PCO car hire and rent-to-buy plans, in-house support, and reliable cars to keep you earning stress-free. We know that our customers’ success depends on reliability and support. That’s why we strongly invest in aspects that make drivers feel secure and valued. When you choose us, you drive more and worry less.
Frequently Asked Questions
Does Fleeto provide insurance and maintenance with its hire plans?
Yes. All Fleeto plans include hire & reward insurance, MOTs, servicing, road tax, and maintenance, covered in one weekly payment.
What support does Fleeto offer if my car breaks down or needs repairs?
Fleeto provides roadside assistance in case of breakdowns and a replacement vehicle while your car is being repaired. Our goal is to keep you on the road and earning stress-free.
Can new PCO drivers hire or rent to buy a car from Fleeto?
Absolutely. Fleeto welcomes new drivers and doesn’t require a trip history. If you have a valid PCO and DVLA licence, you’re eligible to get a car from Fleeto.
How does Fleeto help drivers switch to electric vehicles (EVs)?
Through its partnership with Uber, Fleeto offers exclusive EV discounts on weekly payments, helping drivers save money and avoid ULEZ charges.
How often does Fleeto replace tyres on its cars?
Fleeto provides two fresh sets of tyres every year to ensure safety and maintain TfL compliance.
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